We are dedicated to provide best products to our customers. All products are put through stringent quality checks before being sent out to you to ensure that you enjoy wearing your stunning purchase hassle free!
We accept return and exchange only in case of damaged product or wrong product delivered to you. If your product arrives damaged, or you receive the wrong piece, please notify us at (ehamay.reachus@outlook.com) within 24 HOURS from date of delivery. In case of damaged or wrong product delivery, we accept return or exchange within 3 days from date of delivery.

Return Policy

1. Eligibility for Returns: You may return any item purchased from Ehamay within 3 days of receipt for a refund or exchange. To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging with all tags and labels attached.
• Proof of purchase, such as a receipt or order confirmation, must be included.

2. Non-Returnable Items: Please note that certain items are non-returnable, including:

• Customized or personalized jewelry
• Sale or clearance items (unless defective)

How to Return an Item

1. Initiating a Return: To initiate a return, please follow these steps:

• Contact Us: Email us at info@ehamay.co with your order number and the reason for your return.
• Receive Return Instructions: We will provide you with a return authorization and instructions on how to send the item back to us.
• Prepare the Package: Pack the item securely in its original packaging, including all tags and labels. Include a copy of the receipt or order confirmation.

2. Shipping the Return

Ship the return package to the address provided in the return authorization. You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure that the return reaches us safely.

Procedure

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your returns are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Eligibility for the process of return, refund, or replacement policy Product must be unused, and in original packaging with tags.

Cancellation

We shall not be able to process the cancellation if the order/orders are processed.

1. Eligibility for Exchanges: You may exchange any eligible item within 3 days of receipt. To be eligible for an exchange:

• The item must meet the same criteria as listed under our return policy. 

2. How to Exchange an Item:

• Contact Us: Email us at info@ehamay.co with your order number and details of the item you wish to exchange.
• Receive Exchange Instructions: We will guide you through the exchange process and provide instructions.
• Send the Item: Return the item following the steps outlined in our return policy.

Refunds

1. Processing Time: Once we receive your returned item, it will be inspected. Refunds will be processed to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

2. Shipping Costs: Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the cost of return shipping.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@ehamay.co. We will arrange for a replacement or a full refund, including shipping costs.

Contact Us

If you have any questions or need assistance with a return or exchange, please contact us:

Email: info@ehamay.co
Phone: 
Address: 1st Floor, Gaurav Niwas, Plot no. 76, Samne Ghat Rd, Balaji Nagar, Lanka, Varanasi, Uttar Pradesh 221005

Changes to the Returns & Exchanges Policy

We reserve the right to update or modify our Returns & Exchanges Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.